Pennant Hills Medical Centre runs by appointment. Please call the surgery to book on 9484 1359 or 9484 1649. Every effort will be made to accommodate your preferred time and GP. Appointments are usually made at 15-minute intervals. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultations times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment. (9484 1649 or 9484 1359
Care Outside Normal Opening Hours Arrangements:
If you require urgent medical attention (emergency care) please call an ambulance on 000.
If you need medical attention outside our practice operating hours, please call National Home Doctors Service on 137 425.
Booking a long appointment
If you require an Insurance Medical, RTA Medical, review of complex health problems, counselling for emotional difficulties, or a second opinion, please book a longer appointment. This may involve a longer wait but your problem will get the attention it deserves. Please bring any relevant letters and test results from other doctors.
If more than one person in your family wishes to see the doctor at the same time, please ensure a separate appointment is made for each family member.
Despite our best intentions, we sometimes run late! This is because someone has needed unexpected attention. Be assured when it comes to your turn the doctor will give your problem the time it deserves. Thank you for your consideration
Allied Health Specialists at our Practice
SLEEP TECHNICIAN: Peter Walshaw is available on the 2nd Saturday morning of the month. Please phone the surgery for an appointment.
AUDIOLOGIST: Sanjeev Gupta from Complete Hearing is available every second Saturday. Please call the surgery for an appointment.
Determined by Doctors availability & distance to your home. Please call the surgery before 12 noon.
Although most problems are best dealt with in a consultation, a doctor will always be available during normal surgery hours for emergency advice. Our staff are experienced in helping you decide whether the matter needs an appointment, a return phone call from the practice or urgent advice.
Skin Cancer Checks
CAMS medicals- Dr Keith Betts
Shared Care- Dr Kristina Lith
Aviation Medicals - Dr Keith Betts - Dr Barbara Jenner
Removal of Skin Lesions
Fees & Billing Arrangements
Payment is required at the end of the consultation.We accept cash, EFTPOS, Mastercard & Visa. A reduced fee will apply if you hold a current pensioner Concession Card or Health Care Concession card. DVA card holders will be directly billed to DVA.
A $15.00 fee applies for prescriptions & referrals written outside of a consultation.We do not email sensitive health information.
Receiving the results of any test or procedure
If you have had a test done, please be sure to contact the clinic 3-5 working days following the test for the results, or as advised by your Doctor.
It is our policy NOT to notify patients if an appointment with the Doctor is NOT required following tests.
Recall and Reminder System
Our practice is committed to preventative & holistic health care and follows best practice guidelines. Pennant Hills Medical Centre works in co-operation with National & State based recall & reminder registers.We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not want to be part of this reminder system, please tell the receptionist or your doctor.
Management of your Personal Information and your Rights
Complaints, Feedback and Suggestions
We welcome any feedback that will help us to improve our service. We take your concerns, suggestions & complaints seriously. The Health Insurance Commission may be contacted at postal address Locked Mail Bag 18, Strawberry Hills, NSW, 2012