Practice Contact Details

8/2 Hillcrest Road

Pennant Hills, NSW, 2120

Tel:  02 9484 1359 / 02 9484 1649

Fax:  02 8998 8860

Email:  email@phmc.com.au

Reception Staff 

Kai  

Faith 

Paris

Millie

Darren

Bella

Practice Manager

Lachlan Humphery

Practice Doctors

Dr Barbara Jenner

Dr Paul Humphery

Dr Sue Ledwidge

Dr Kristina Lith

Dr Mohammad (Max) Shahabi

Dr Fatima Sameera

Practice Nurse

 Elizabeth Melchior

 Yating Wu

Vanessa Forsyth

Surgery Hours

Monday, Wednesday, Thusday
and Friday: 8 am - 6.00 pm

Tuesday: 9 am - 6 pm

Saturday: 8.30 am - 12.00 pm

Appointments

Pennant Hills Medical Centre runs by appointment. Please call the surgery to book on 9484 1359 or online at HotDoc. Every effort will be made to accommodate your preferred time and GP. Appointments are usually made at 15-minute intervals with a 30 minute appointment for new patients. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultations times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Care Outside Normal Opening Hours Arrangements:

If you require urgent medical attention (emergency care) please call an ambulance on 000.

If you need medical attention outside our practice operating hours, please call National Home Doctors Service on 137 425.

Booking a long appointment

If you require an Insurance Medical, RTA Medical, review of complex health problems, counselling for emotional difficulties, or a second opinion, please book a longer appointment. This may involve a longer wait but your problem will get the attention it deserves. Please bring any relevant letters and test results from other doctors.

If more than one person in your family wishes to see the doctor at the same time, please ensure a separate appointment is made for each family member.

Despite our best intentions, we sometimes run late! This is because someone has needed unexpected attention. Be assured when it comes to your turn the doctor will give your problem the time it deserves. Thank you for your consideration.

Allied Health Specialists at our Practice

Dietiian: Andrea Popovic from Bites Health Clinic is available every Monday Afternoon. 

Ultrasound: Fady Masiha from View Medical Imaging is available on Tuesday and Friday for Bulk-Billed ultrasounds.

Please call reception or speak to your doctor to arrange an appointment

Home Visits

Home Visits are determined on a case by case basis by the doctor and are only offered to current patients of the doctor.

Telephone Access

Telephone Appointments are available with any of the doctors. For scripts and referrals a telephone appointment is needed. As per medicare and the practice's requirements you will need to have been seen in the practice face to face in the past 6 months.

Services Available

Fees & Billing Arrangements

Payment is required at the end of the consultation.We accept cash, EFTPOS, Mastercard & Visa. A reduced fee will apply if you hold a current pensioner Concession Card or Health Care  Concession card. DVA card holders will be directly billed to DVA.

Communication Policy

Messages can be sent through to the practice email at email@phmc.com.au. These will be reviewed each day and either responded to in 1-2 workings days or passed through to the relevant doctor is required. 

We do not take appointment bookings via email, please call the practice on 9484 1359 or book online using HotDoc. 

Receiving the results of any test or procedure

If you have had a test done, please be sure to contact the clinic 3-5 working days following the test for the results, or as advised by your Doctor.

It is our policy NOT to notify patients if an appointment with the Doctor is NOT required following tests.

Recall and Reminder System

Our practice is committed to preventative & holistic health care and follows best practice guidelines. Pennant Hills Medical Centre works in co-operation with National & State based recall & reminder registers. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not want to be part of this reminder system, please tell the receptionist or your doctor.

Management of your Personal Information and your Rights

Your medical record is a confidential document. All staff at Pennant Hills Medical Centre respect the privacy and confidentiality of you health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We have a comprehensive policy on the management of Personal Health information & a brochure ' Privacy and Your Rights'. A copy of our Privacy Policy is displayed in the waiting room. We abide by the Commonwealth Privacy Act 1988 (The Privacy Act - Home (oaic.gov.au) (https://www.legislation.gov.au/Series/C2004A03712) and Australian Privacy Principles APP  (Read the Australian Privacy Principles - Home (oaic.gov.au))

Complaints,  Feedback and Suggestions

We welcome any feedback that will help us to improve our service. We take your concerns, suggestions & complaints seriously. These can be sent through to the practice via email at email@phmc.com.au or by post to our address.
The Health Care Complaints Commission may be contacted at postal address Locked Mail Bag 18, Strawberry Hills, NSW, 2012